Experienced French Speaking Customer Support Representative
The objective of the Customer Support Representative is to resolve remote user’s IT problems by means of a first-time fix or by dispatching for on-site support.
Responsibilities:
- Answer contacts promptly and professionally
- Provides customer assistance with routine inquiries and problems such as software, hardware and network operations
- Log/Validate all contacts Call Handling Database
- Manage end to end all calls logged, providing regular updates to customers on call status
- May involve use of problem management database and help desk systems
- Provide support to multiple desk
- Attending on internal trainings
Requirements:
- Fluency in French
- Strong knowledge of English language
- User-level IT skills
- Good communication and problem-solving skills
- Customer orientated
- Open personality
We offer:
- Full-scope online training courses from your first day
- Career from scratch within a company with a stable background
- Young and dynamic team
- Colourful working environment
- Competitive salary and benefit package
- Internal career path
- Recreation room
- Sport and employee events
- Home office
Required language level:
- French – fluent / negotiation level
- English – intermediate / conversational level
Sector (s):
- IT Operation, Telecommunication
- IT Support, Helpdesk
- Business Supporting Centers
- Full-time
Experience required:
- 1-3 years’ professional experience
If you are interested, send your English CV to info@foxhr.hu
