Time for something new

Accomodation Services Specialist (English and German Speaking)

Would you like to exploit your German and English language skills at a leading travel accommodation company? Would you like to join and be a part of an international professional team?

MAIN TASKS

• Improving Satisfaction Scores or Net Promoter scores from accommodation partners
• Assisting in inactivation of listings and preparing reports
• Promoting maintenance and supplier self-service support
• Managing the needs of customers via phone and email and delivering excellent customer service
• Participating in market and competition research (if required)
• Improving inter-department workflows and increasing operational efficiencies and revenue within the team.
• Following procedures and being accountable for meeting individual KPIs and team goals
• Assisting in resolving issues related to “key accounts” and connectivity relating to notification, cancellations, transactions, allotment, etc.
• Sharing and seeking out knowledge and best practices

REQUIREMENTS

• Willing to work on rotating shifts (2 shifts)
• Bachelor or equivalent degree
• Excellent fluency in written and spoken German AND English.
• Basic computer and MS Excel skill
• EU citizenship (must have)
• Hungarian residence
• Experience in customer service (advantage)
• The position is also open for entrants

WHAT WE OFFER

• Multinational work environment
• Exposure to travel industry
• First 4 weeks’ paid training
• Career advancement opportunities

If you are interested, send your English CV to info@foxhr.hu

Küldje el önéletrajzát a következő e-mail címre:

Álláshirdető

Sagáth Zita

szenior recruiter

zita.sagath@foxhr.hu

Zita elsősorban olyan pozíciókkal foglalkozik, ahol a szakmai tapasztalat mellett a kiváló nyelvtudás is fontos szerepet kap, legyen az IT vagy akár jogi terület. Munkapszichológus tudásával és öt év interjúztatásban szerzett tapasztalattal várja a jelentkezőket.