Time for something new

French Speaking Technical Support Analyst

The objective of the Customer Support Representative is to resolve remote user’s IT problems by means of a first-time fix or by dispatching for on-site support.


Tasks:



• Answer contacts promptly and professionally
• Provides customer assistance with routine inquiries and problems such as software, hardware and network operations
• Log/Validate all contacts Call Handling Database
• Manage end to end all calls logged, providing regular updates to customers on call status
• May involve use of problem management database and help desk systems
• Provide support to multiple desk
• Attending on internal trainings

Requirements:



• Fluency in French
• Strong knowledge of English language
• Good communication and problem-solving skills
• Customer oriented mindset
• User-level IT skills

We offer

• Full-scope online training courses from your first day
• Career from scratch within a company with a stable background
• Young and dynamic team
• Colourful working environment
• Competitive salary and benefit package
• Internal career path
• Recreation room
• Sport and employee events
• Home office

Location: Budapest



If you are interested, send your English CV to info@foxhr.hu

Küldje el önéletrajzát a következő e-mail címre:

Álláshirdető

Sagáth Zita

szenior recruiter

zita.sagath@foxhr.hu

Zita elsősorban olyan pozíciókkal foglalkozik, ahol a szakmai tapasztalat mellett a kiváló nyelvtudás is fontos szerepet kap, legyen az IT vagy akár jogi terület. Munkapszichológus tudásával és öt év interjúztatásban szerzett tapasztalattal várja a jelentkezőket.