German-speaking Service Desk Team Leader
Our partner is one of the largest Business centres in Budapest providing IT-IS Service Desk solutions to top international companies. Come and work at their company, where a cheerful atmosphere leads you on the path of development and professional knowledge! Thanks to the continuous expansion, they are looking for a new leader for their IT Customer Support team in the following position:
German-speaking Service Desk Team Leader
Your main tasks will be:
-to watch over the IT service desk team
-to coordinate operational tasks daily, like magnifying unresolved cases to relevant teams
-to motivate the team to achieve the target KPIs
-to run, analyse and make reports
-to perform technical training and keep the training material up to date
-to register the best practices and to share your knowledge with your colleagues
The key requirements are:
-High school diploma
-Fluency (on a business level) in German and English
-Knowledge gained using the Microsoft Operating System
-Minimum 2 years of practice as an IT Service desk analyst
-Minimum 1 year of experience in people management
The main advantages:
-Having a background in team leading
-Advanced knowledge in some of the following applications and business technology: Windows, Office, SFB, Outlook, O365, ActDir, SAP, CRM, ERP, etc.
The benefits:
-developing soft and hard skills with internal training
-attractive salary and benefits, private health insurance
-amiable work atmosphere
-career growth opportunities
If you are interested, send your CV here: info@foxhr.hu
Küldje el önéletrajzát a következő e-mail címre: info@foxhr.hu
