Time for something new

French speaking Service Desk team leader

Our partner is one of the largest Business centres in Budapest providing IT services and business solutions to top international companies. Come and work at their company, where a cheerful atmosphere leads you on the path of development and professional knowledge! Thanks to the continuous expansion, we are looking for a new leader for their IT Service Desk team in the following position:


French-speaking Service Desk Team Leader


Your main tasks will be:

  • to manage the IT service desk team, that performs L1 support

  • ticketing system analyses and reports

  • follow up on tickets daily and escalate issues to relevant support teams

  • to coordinate operational tasks daily, like magnifying unresolved cases to relevant teams

  • to motivate the team to achieve the target KPIs

  • to run, analyse and make operational reports

  • to perform technical training and keep the training material up to date

  • to register the best practices and to share your knowledge with your colleagues


The key requirements are:

  • High school diploma

  • Fluency (on a business level) in both French and English

  • Advanced knowledge of Microsoft Office tools

  • Minimum 2 years of experience on an IT Service desk

  • 1 year of experience as a service desk team lead/backup team lead


The benefits:

  • attractive salary and benefits,

  • private health care insurance,

  • amiable working atmosphere,

  • work-life balance,

  • home-office opportunity (2 days a week),

  • career growth opportunities.


If you are interested, please send your English CV to the following: info@foxhr.hu


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