Polish Speaking Service Desk Agent
Are you, someone who freely orientates around your computer? Are you fluent in Polish? Have you got a good command of English? Do you enjoy helping people around you? If your answer is yes, please read on!
Your employer is one of the world's leading IT professional services companies, transforming clients' business, operating, and technology models for the digital era.
If you are
- a confident communicator in Polish
- you have upper-intermediate English language skills
- a person with excellent soft skills and a customer-focused mindset
- interested in IT and technical gadgets and you simply enjoy surfing the Internet
- looking for an international working environment
Your responsibilities
- use your Polish language knowledge to talk to customers and answer emails while providing comprehensive guidance and information on IT-related issues
- ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets
- ensuring that tickets are managed and prioritized in an orderly manner
- having a proactive approach to service improvement
- provide quality information
- delegation of problems that cannot be resolved on the first level to the more competent Level 2 teams
We offer
- competitive salary and cafeteria package
- full-scope training courses from your first day
- language course reimbursement
- internal career path
- free gym pass and employee events
- home office option twice a week
Required language level:
- Polish – fluent / negotiation level
- English – intermediate/conversational level
Sector(s):
- IT Operation
- IT Support, helpdesk
- shared service centers
- full-time
Experience required:
- minimum 3 months in Service Desk Agent role OR Customer Support role (not receptionist or hospitality sector)
Location:
If you are interested send your English CV to info@foxhr.hu
Küldje el önéletrajzát a következő e-mail címre: info@foxhr.hu
