Time for something new

German Speaking Service Desk Agent 

Are you someone who knows their way around a computer? Are you fluent in Italian? Do you have a good command of English? Do you enjoy helping people around you?

If your answer is yes, please read on! Your employer is one of the world's leading IT professional services companies, transforming clients' business, operating, and technology models for the digital era. Due to the continuous expansion of their teams, the company offers an exciting new position:


German Speaking Service Desk Agent 

Your responsibilities:

  • -Use your German language knowledge to talk to customers via email, chat and telephone while providing comprehensive guidance and information on IT-related issues

  • -Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets;

  • -Ensuring that tickets are managed and prioritized in an orderly manner;

  • -Having a proactive approach to service improvement;

  • -Provide quality information;

  • -Delegation of problems that cannot be resolved on the first level to the more competent Level 2 teams


Ideal candidate:

  • -Confident communication in German

  • -Upper-intermediate English language skills

  • -Minimum 3 months of experience in a Service Desk Agent role OR Customer Support role (not receptionist or hospitality sector)

  • -Excellent soft skills and a customer-focused mindset

  • -Being interested in IT and technical gadgets and simply enjoying surfing the Internet

  • -Looking for an international working environment

What the company offers:

  • -Competitive salary and cafeteria package

  • -Full-scope training courses from your first day

  • -Language course reimbursement

  • -Internal career path

  • -Free gym pass and employee events

  • -Home office option twice a week


Required language level:

  • German – fluent / negotiation level

  • English – intermediate/conversational level



  • IT Operation

  • IT Support, Helpdesk

  • Shared Service Centers

  • Full-time


  • Budapest


If you are interested send your English CV to info@foxhr.hu



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