Time for something new

Polish Speaking Service Desk Agent

Are you someone who knows their way around a computer? Are you fluent in Polish? Do you have a good command of English? Do you enjoy helping people around you? If your answer is yes, please read on! Your employer is one of the world's leading IT professional services companies, transforming clients' business, operating, and technology models for the digital era. Due to the continuous expansion of their teams, the company offers an exciting new position:

Polish Speaking Service Desk Agent

Your responsibilities:

  • -Use your Polish language knowledge to talk to customers via email, chat and telephone while providing comprehensive guidance and information on IT-related issues

  • -Ensuring all customer contact with the Service Desk is precisely recorded throughout the lifecycle of tickets

  • -Ensuring that tickets are managed and prioritized in an orderly manner

  • -Having a proactive approach to service improvement

  • -Provide quality information

  • -Delegation of problems that cannot be resolved on the 1st level to the more competent Level 2 and Level 3 teams

Ideal candidate:

  • -Confident communication in Polish

  • -Experience in a Customer Service or IT helpdesk-related role is an advantage

  • -Fluent in English for internal communication

  • -Excellent soft skills and a customer-focused mindset

  • -Being interested in IT and technical gadgets and simply enjoying surfing the Internet

  • -Looking for an international working environment

  • -Able to work in shifts - 10/5 (shifts starting at 8am and 9am, throughout Mon-Fri only)

What the company offers:

  • -Competitive salary and cafeteria package

  • -Full-scope training courses from your first day

  • -Internal career path

  • -Free gym pass and employee events

  • -Possibility for Hybrid working hours


  • -Budapest

If you are interested send your English CV to info@foxhr.hu

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