Italian Speaking Technical Support Agent
Are you someone who knows their way around a computer? Are you fluent in Italian? Do you have a good command of English? Do you enjoy helping people around you? If your answer is yes, please read on! Your employer is one of the world's leading IT professional services companies, transforming clients' business, operating, and technology models for the digital era. Due to the continuous expansion of their teams, the company offers an exciting new position:
Italian Speaking Technical Support Agent
Your responsibilities:
- Use your Italian language knowledge to talk to customers via email, chat and telephone while providing comprehensive guidance and information on IT-related issues
- Ensuring all customer contact with the Service Desk is precisely recorded throughout the lifecycle of tickets
- Ensuring that tickets are managed and prioritized in an orderly manner
- Having a proactive approach to service improvement
- Provide quality information
- Delegation of problems that cannot be resolved on the 1st level to the more competent Level 2 and Level 3 teams
Ideal candidate:
- Confident communication in Italian
- 0,5 year of experience in Customer Service or IT helpdesk-related role
- Upper-intermediate English language skills
- Excellent soft skills and a customer-focused mindset
- Looking for an international working environment
Location:
What the company offers:
- Competitive salary and cafeteria package, additional private health care and private pension package
- Weekly 3 days home office option
- Full-scope training courses from your first day
- Internal career path
- Free gym pass and employee events
- Possibility for Hybrid working hours
Küldje el önéletrajzát a következő e-mail címre: info@foxhr.hu
