Customer Service Advisor
German OR Italian Speaking Customer Service Advisor
Do you enjoy helping customers navigate digital products and finding solutions that make their work easier? Our international technology partner is expanding its Budapest-based customer success team and is looking for professionals who combine strong communication skills with practical ServiceNow knowledge.
In this role, you will support business customers throughout their journey—from getting started with the platform to making better use of its features and services.
Your Responsibilities
- Communicate with international customers in English and either German or Italian through phone, email, chat, and video calls.
- Take ownership of customer cases and coordinate their resolution from initial contact through to completion.
- Help new customers set up and start using the company’s software solutions.
- Assist with user accounts, access rights, licences, subscription packages, plan changes, and additional features.
- Translate technical information into clear and practical guidance for non-technical users.
- Advise customers on effective platform usage and recommend solutions based on their individual needs.
- Track open requests and ensure that agreed response times and service standards are met.
- Recognise recurring issues and share relevant insights with product, technical, and operational teams.
- Collect customer feedback and contribute to improvements in processes, services, and product functionality.
- Review service data and performance trends to identify areas for improvement.
- Support colleagues with ServiceNow-related and process questions.
- Contribute to internal training materials, user guides, and knowledge base articles.
What We Are Looking For
- Professional fluency in German, French, Italian, or Spanish.
- Confident English communication skills in an international business environment.
- A valid ServiceNow Certified System Administrator (CSA) certification.
- Practical experience working with the ServiceNow platform.
- Previous experience in customer success, customer support, technical support, client services, or a similar customer-facing function.
- A solution-focused and customer-oriented approach.
- Strong ownership and the ability to follow cases through to a successful outcome.
- The ability to communicate technical topics in an understandable way.
- Good organisational and prioritisation skills.
Experience with SaaS products, enterprise software, subscriptions, licences, or customer onboarding would be an advantage. An ITIL Foundation certification is also considered a plus.
What Our Partner Offers
- A stable, permanent position at an international technology company.
- A hybrid working arrangement.
- Private healthcare services.
- A flexible cafeteria package.
- Access to professional learning platforms such as Udemy and O’Reilly.
- Internal training programmes and opportunities to explore different career paths.
- An office gym and company sports communities.
- Employee discounts provided by selected partners.
- A diverse and collaborative international workplace.
Employment Details
- Location: Budapest district 11, with hybrid working option - 2 days home office.
- Working hours: 40 hours per week.
- Contract: Full-time, indefinite employment.
- Candidates must already have the legal right to work in Hungary, as visa sponsorship is not available.
If you have hands-on ServiceNow expertise and enjoy building positive, long-term customer relationships, we look forward to receiving your application.
Küldje el önéletrajzát a következő e-mail címre: info@foxhr.hu
